Privacy Policy

This Privacy Policy explains how Playground Dropout ("we," "us," or "our") collects, uses, and safeguards your information when you visit https://playgrounddropout.com or our venue at 2 Sedgwick St, Pittsburgh, PA 15209.

Information We Collect

We collect information you provide directly — such as your name, email, phone number, and event details — when you book an experience, purchase a gift card, submit a contact or event-inquiry form, or sign a waiver. We also automatically collect standard usage data (device, browser, pages viewed) through analytics cookies.

How We Use Your Information

• To process bookings, deposits, payments, and gift-card purchases.
• To respond to inquiries and coordinate your event.
• To send you updates, promotions, and event information (you may opt out anytime).
• To improve our website, offerings, and customer experience.
• To comply with legal obligations and enforce our terms.

Cookies & Analytics

We use cookies and similar technologies, including Google Analytics and Meta (Facebook) Pixel via Google Tag Manager, to understand site usage and measure marketing. You can control cookies through your browser settings.

Third-Party Services

We share information with trusted service providers only as needed to run our business, including our booking and payment providers (Zapbook and Square), our customer-messaging platform (GoHighLevel / LeadConnector), and analytics providers. These providers are bound to protect your information.

Data Retention & Security

We retain personal information only as long as necessary for the purposes described here or as required by law, and we use reasonable safeguards to protect it. No method of transmission over the internet is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing messages at any time. To make a request, contact us using the details below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information online. Minors participating in activities must have consent and supervision as described in our Terms & Conditions.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised "last updated" date.

Contact Us

Questions about this policy? Call us at (412) 408-2650 or visit us at 2 Sedgwick St, Pittsburgh, PA 15209.